Privacy Policy

Last updated: 01/11/2025

Welcome to Flowers Studio (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from flowersstudio.pk.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and delivery address provided when placing an order.
Payment Information: Collected securely through our payment partners (e.g., PayFast, Easypaisa, JazzCash, etc.). We do not store any payment card details on our website.
Order Details: Products purchased, delivery dates, and customer preferences.
Website Usage Data: Information automatically collected through cookies, such as IP address, browser type, and device information.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you regarding your purchases, updates, or support queries.
Improve our website, services, and customer experience.
Send promotional offers or updates (only if you’ve opted in).
Comply with legal obligations or resolve disputes.

3. Payment Security

All online transactions are handled through secure, verified payment gateways that use encryption to protect your data.
Flowers Studio does not store or have access to your debit/credit card details.

4. Data Protection

We take all reasonable steps to protect your personal data from unauthorised access, loss, misuse, or disclosure.
Access to customer data is limited to authorised team members only.

5. Cookies

Our website uses cookies to improve user experience and analyse site performance.
You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

6. Sharing of Information

We do not sell or rent customer information.
However, we may share data with:

Delivery partners to fulfill your order.
Payment service providers for secure transactions.
Legal authorities if required by law.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal requirements.

8. Your Rights

You have the right to:

Request access to your personal data.
Ask us to correct or delete your information.
Opt out of marketing emails at any time.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +92 308 666-9822